Site Search Analytics: What Your Customers Want…In Their Own Words
When people come to your site, it can be really hard to know why they
are there. The truth is the average conversion rate on e-commerce
sites is only around 2-3%…and that’s on sites that are specifically
built to sell stuff. So, what happens to the other 97%?
Why were they there? Did they find what they were looking for? If
not, why not? Is the content they are looking for even on your site?
If so, are they able to find it easily?
Keywords that bring users
to the site via search engines can help, but visitors are prone to being
vague when they use search engines. But, there’s one place to go for
insights into why visitors are on your site that gets overlooked. It’s a
place where your site visitors become much more precise about their
browsing intent. It’s your site search data. No, not the keywords they used in search engines to find your site. It’s the phrases they used to search ON your site after they arrived.
You
don’t have a site search box on your site? That’s a BIG no-no. Around
80% of Web use starts with a search. Web users even type full URLs into
search boxes instead of directly into the browser address bar. The bottom line is that people are programmed to use search on the web whether it’s a search engine or business website.
They don’t want to look around. They don’t want to think about how to
find what they’re looking for. They want it delivered to them. That
little box on your site is MUCH more important than you think it is, as
it can be a very helpful tool for growing your business outcomes. Why?
Because it’s about the best place you can go online to learn what your
users want in their own words.
Most
analytics vendors now provide a feature that collects and delivers your
site search data to you in a report, making it easier than ever to get
your hands on this golden data. The sad thing is that most analytics
profile owners are so unaware of site search analytics that they don’t
even have data collection turned on (Google Analytics). But if you are
undertaking any kind of site optimization from content development to information architecture to linking structure, site search analytics can help immensely in making your website a better customer service tool to improve your bottom line.
So,
make sure you jump into your profile and keep reading along with future
posts about how to take advantage of this valuable data.
Mike Fleming specializes in Analytics and Paid Search for Pole Position Marketing, a leading search engine optimization and marketing firm helping businesses grow since 1998. You can follow Mike on Twitter at @SEMFlem. Mike enjoys playing, writing and recording music along with playing basketball to get his workout in. He resides in Canton, Ohio with a girl who threw a snowball at him one day…then married him.
Mike and the team at Pole Position are available to help clients expand their online presence and grow their businesses. Contact them via their site or by phone at 866-685-3374.
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FreeFind Site Search Engine – FreeFind adds a “search this site” feature to your website, making your site easier to use. FreeFind also gives you reports showing what your visitors are searching for, enabling you to improve your site. FreeFind’s advanced site search engine and automatic site map technology can be added to your website for free.
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