Engaging Employees
Publication Date: May 31, 2019
Organizations today struggle with how to make their employees more engaged. In “The Power of Hidden Teams,” Marcus Buckingham and Ashley Goodall draw on an extensive and methodologically consistent global study of engagement, conducted by the ADP Research Institute, to illuminate the organizational elements that drive engagement. As their title suggests, they found that one strongly determinative factor is membership on a team. To increase both engagement and productivity, they say, companies must first discover all the teams that exist beyond the org chart and then direct investments and energies at improving the experiences of those groups. “Engagement Around the World, Charted,” another piece of this Big Idea, presents a number of related findings, among them: the percentage of fully engaged workers in the 19 countries studied by ADPRI (the UAE has the most; China has the least); the percentage difference between workers not on a team and those on one; engagement across industries; and the (surprising) effects of working remotely. In “Using Improv to Unite Your Team,” the behavioral scientist Francesca Gino notes that although teamwork has been increasing over the past decades, engagement and productivity haven’t. One reason: Leaders aren’t great at communicating. Gino offers some advice from a surprising source for improving group dialogue: improv comedy. Companies may be itching to measure employees’ engagement levels, but the HR scholars Peter Cappelli and Liat Eldor offer a bit of caution. In “Where Measuring Engagement Goes Wrong,” they suggest defining exactly what you want to know before crafting a survey. Also be aware that these surveys are not a panacea for improving performance in your organization. Finally, who’s the most engaged employee in the world? The ADP Research Institute sliced the data and was able to create a composite of this person. In this video, Marcus Buckingham and Ashley Goodall explain what separates “Barbara” from everyone else.
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Engaging Employees
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